Privacy policy


This Privacy Policy describes how Kchandelier, operated by Pixel Global Limited, collects, uses, and protects your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information
  • Order details
  • Device and browser information
  • IP address
  • Website usage and browsing behavior

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order confirmations and shipping updates
  • Respond to customer service requests
  • Improve our website, products, and services
  • Prevent fraud and protect store security
  • Send marketing communications, where permitted by law

Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and e-commerce platforms
  • Marketing and analytics service providers
  • Customer support tools

We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support advertising or marketing functions.

You may adjust your browser settings to refuse cookies, but some parts of the website may not function properly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Restrict or object to certain processing activities

To make a request, please contact us at:

support@kchandelier.com


Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Contact Us

For questions about this Privacy Policy, please contact:

Pixel Global Limited
K-chandelier
RM 10D R1, 10/F, KIN GA IND BUILDING, 9 SAN ON STREET, TUEN MUN, HONG KONG
Email: support@kchandelier.com