Shipping policy

At KChandelier, we are committed to processing and shipping your order as quickly and carefully as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are usually processed within 1-5 business days after payment is confirmed.

Processing time may vary during peak seasons, holidays, or when additional order verification is required. Orders are not processed or shipped on weekends or public holidays.

Shipping Methods

We ship orders using reliable logistics carriers and shipping service providers. Depending on the destination, product size, product weight, and available shipping routes, your order may be shipped by standard international shipping, express shipping, postal service, courier service, air freight, or local delivery partners.

Common carriers or logistics providers may include DHL, FedEx, UPS, USPS, Royal Mail, YunExpress, 4PX, EMS, or other regional and international logistics partners. The actual carrier used for your order will be shown in your shipping confirmation email or tracking information when available.

Estimated Delivery Time

Estimated delivery time is usually 7-20 business days after the order has been shipped.

Delivery time may vary depending on your location, customs clearance, weather conditions, carrier delays, public holidays, and other factors beyond our control.

Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your order.

Any available free shipping offer will also be shown at checkout or on the relevant product page.

Shipping Destinations

We ship to many regions worldwide. However, some remote areas or restricted locations may not be available for delivery.

If we are unable to ship to your address, we will contact you using the email address provided with your order.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for tracking information to update after the package has been handed over to the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region.

These charges are the responsibility of the customer unless otherwise stated at checkout. We are not responsible for delays caused by customs processing.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing an order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at support@kchandelier.com with your order number and relevant details.

For damaged packages, please provide clear photos of the item, packaging, and shipping label so we can review the issue and assist you further.