Refund policy

At KChandelier, customer satisfaction is important to us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made from our store.

Return Eligibility

We accept return requests within 30 days after the order is delivered.

To be eligible for a return, the item must be:

Unused and in its original condition
Uninstalled and undamaged
In the original packaging
Returned with all accessories, manuals, parts, and components included

Items that have been installed, used, modified, damaged by the customer, or returned without original packaging may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, please contact us immediately at support@kchandelier.com with your order number and clear photos of the item, packaging, and shipping label.

After reviewing your request, we will provide further instructions and may offer a replacement, exchange, or refund depending on the situation.

Return Process

To request a return, please contact us at support@kchandelier.com before sending any item back.

Please include your order number, the reason for return, and any relevant photos or details. Returns sent without prior approval may not be accepted.

Return Address

Please contact us at support@kchandelier.com before returning any item. Returns should be sent to: RM 10D R1, 10/F, KIN GA IND BUILDING, 9 SAN ON STREET, TUEN MUN, HONG KONG.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or the return is caused by our error.

We recommend using a trackable shipping service. We are not responsible for returned items that are lost or damaged in transit.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method.

Refund Processing Time

Approved refunds will be processed to your original payment method within 5-10 business days. The exact time for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Exchanges

If you need to exchange an item, please contact us at support@kchandelier.com. Exchanges are subject to product availability.

Non-Returnable Items

The following items may not be eligible for return:

Items that have been installed, used, altered, or damaged after delivery
Items missing original packaging, parts, accessories, or manuals
Custom-made or personalized products
Clearance or final sale items, unless defective or required by applicable law

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@kchandelier.com. If the order has already been processed or shipped, cancellation may not be possible and you may need to follow the return process after receiving the item.